For various reasons, my better half has a load of (tiddly) pension schemes. Each one sends out an annual statement. Almost without exception they are laid out thoughtlessly.
Take this one from L&G. Of the 9 pages, 3 are almost entirely blank. That wastes paper & energy. And is also a pain in the arse when I come to scan the document - a near-empty page is as much effort as a full one.
And all this for a pension that will pay about £30 per annum.
In the name of heaven, why?!
Of course the bigger question is why this stuff comes round on paper at all.
I’d email them and ask, only there’s no email address on the statement. Perhaps if you have a pension they think you must be stuck in the past…
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This is the process for placing a death notice in The Guardian:
- spend 15-20 mins scratting round their website. Find nothing except 2 email addresses that look vaguely relevant (obituaries@, classified.advertising@)
- write to the email addresses
- when they reply, discover that actually you need a different address altogether: announcements@guardian.co.uk
- email your copy
- when you get an email response, phone a charming but slightly disorganised man as he grinds the details through a desperately slow online system. Oh, and they can’t do the accent in née…
This is the process for placing a death notice in The Telegraph:
- go to any half-relevant page & click the link
- fill in the form
- … er, that’s it.
Just how desperately does The Guardian not want several hundred £s? Nobody in need of this service is going to be having a good week…
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